Cancellations & Refunds

IN THE ROYAL PARKS

Important Notice

Our current contract with The Royal Parks concludes on 31 January 2026.

As a result, refunds will be offered instead of credits for any bookings made in Hyde Park, The Regent’s Park and Greenwich Park from 2 January 2026 until 31 January 2026.

You can view our updated terms below.

Cancellations By Customers

Pay and Play bookings can be cancelled online.

Cancellations for any Park Sports Group Coaching activity (including camps, courses, weekly drills, tournaments, festivals, squads) or 'Block' Booking (for pitches or courts) must be made via email or by calling the venue for which your booking was made.

Note: Please read our 'Cancellation by Customers' T&C's before submitting your cancellation request.

Last Updated: 2 January 2026

Pay & Play Sports
Pay and Play bookings can be cancelled online.
Tennis and Padel Bookings
- Court cancellations can be made directly online by customers - with refunds auto generated if you meet the minimum advanced notice period.
- If you cancel your court booking and give us a minimum 24 hours’ notice, we will issue a full refund to your account.
- Late cancellations less than 24 hours before your booking starts are non-refundable.
- If you choose to play in adverse weather conditions and use the court for more than 15 minutes (based on start time of the session), you are not eligible for any credit.
- We monitor cancellations to help prevent misuse/abuse of our booking system. We may address repeated cancellations and take action where necessary.
Football Pitch Hire
- Pay and Play football pitch booking cancellations can be made directly online by customers - with refunds auto generated if you meet the minimum advanced notice period.
- You can book a football pitch 7 days in advance.
- If you cancel your individual football pitch hire and give us 3 days’ (72 hours) notice or more, we will issue you with a refund.
- Customer cancellations made with less than 3 days’ (72 hours or less) notice are non-refundable.
Block Bookings
- If you have made a block booking for football or netball (available when booking a minimum 4 or more pitches/courts in one go) and you cancel a session giving us a minimum 3 days (72 hours) notice, then you can book an alternative session on the same day of the week (and at the same time of day) as your other bookings.
- This alternative date must be used within 4 weeks of the last session booked by you.
- Customer cancellations made with less than 3 days’ (72 hours or less) notice are non-refundable.
Private Coaching
For private coaching lessons you must cancel directly with your coach.
1:1 and Small Group Lessons
- Park Sports do not take responsibility for cancellations or refunds arranged with self employed coaches.
- Self-employed coaches manage cancellations directly with their clients. Please contact your coach if you need to make a cancellation or rearrange.
- They may offer refunds, full credits, or part credits at their sole discretion, as they are responsible for managing both the court booking and the lesson.
- Cancellation of private coaching lessons may incur a cancellation fee.
- For private coaching lessons you must cancel directly with your coach.
Group Coaching
Courses, Camps, Clinics and Squads (Jan-Dec 2025)
- If you cancel a group coaching activity and give us 14 days’ notice or more before the first session is due to start, we will issue you with a refund.
- If you cancel a group coaching activity and give us less than 14 days’ notice but more than 3 days’ (72 hours) notice before the first session is due to start, we will issue a credit to your account for the full amount of your booking fee.
- Customer cancellations made with less than 3 days’ (72 hours or less) notice are non-refundable.
- Group coaching activities are non-transferable and cannot be resold to another participant.
- If you cannot attend a session of your group coaching activity, cancellations are non-refundable, and no credits will be issued, except under exceptional circumstances. (This does not include; Holidays, work commitments etc.)
January 2026 Coaching
- If you cancel your January coaching session and give us a minimum 24 hours’ notice, we will issue a full refund to your account.
- Late cancellations less than 24 hours before your booking starts are non-refundable.
- If you choose to play in adverse weather conditions for more than 15 minutes (based on start time of the session), you are not eligible for any credit.
Social Tournaments and Festivals
- If you cancel your player registration at a tournament or festival and give us 3 days’ (72 hours) notice or more before the event is due to start, we will issue you with a refund.
- Customer cancellations made with less than 3 days’ (72 hours or less) notice are non-refundable.
Cancellations Due to Exceptional Circumstances
There are certain circumstances where we may at our sole discretion waiver our normal Cancellation Policy.
These are:
- Family bereavement / family emergency
- Temporary illness/injury expected to last 6 months or more
- Permanent illness/injury
- Relocating away from the local area
If you feel you have an exceptional circumstance for cancelling your booking, please complete the below form and we will assess each case on an individual basis. Please state your full name, date of booking, venue, and description of activity booked.
You may be asked to provide supporting documentation for your case.
Please note, all decisions made are final.

Cancellations By Us

Our overall intention is to enable as many sessions as possible to go ahead. Customers who choose to be absent from a booked session for any reason and who fail to cancel their booking will forfeit their right to a credit or refund – unless we cancel the session.

We may cancel sessions for the following reasons:

Last Updated: 2 January 2026

Due to Adverse Weather Conditions
- Any decision we make to cancel a session due to heavy rain is based on the extent to which courts or pitches are affected, and in the case of younger players if the rain is likely to be a significant distraction or could result in a bad experience. Many sessions will still go ahead in the rain.
- If the weather forecast immediately prior to the session is poor, any decision by us to cancel will be made as late as it is reasonably possible. As we appreciate customers are travelling to the venue, we will endeavour to make a cancellation decision at least one hour prior to commencement.
- In extreme weather warning conditions issued by the Met Office, such as heavy snow, strong winds or very high temperatures – and at our senior management’s sole discretion – we reserve the right to cancel all bookings or remain open to the public.
- Customers will be sent an email and/or text message once a decision to cancel has been made.
Tennis and Padel Court Bookings
- From 2 January 2026, if we deem the courts unplayable, we will issue you automatically with a full refund back to your original payment method and we will cancel your booking – you need do nothing more.
Junior Camps (Jan-Dec 2025)
- If we deem a day of the Junior Camp needs to be cancelled, we will issue you with a full credit for the session affected due to adverse weather conditions only if the session is deemed not to have taken place.
- For clarity, if a session runs for 2 hours or more of the designated time, the session is considered to have taken place and no credit will be issued.
Social Tournaments and Festivals (Jan-Dec 2025)
- If we deem a tournament or festival should be cancelled, we will issue you with a full credit for the event if it is affected by adverse weather conditions – but only if the event is deemed not to have taken place (i.e. the tournament lasts for less than an hour or festival lasts for less than two hours).
- For tournaments or festivals that include a complimentary meal (e.g. a Christmas lunch), a partial credit will be issued, covering the cost of the meal, in the event of cancellation.
- For clarity, if a tournament runs for over one hour or a festival runs for over two hours of the designated time, the session is considered to have taken place, and no credit will be issued. In such circumstances, participants will still be entitled to any food and drink advertised as part of the activity package.
January 2026 Coaching
- From 2 January 2026, if we deem that we need to cancel a day of a coaching session including weekly drills (both mix and play and coach-led sessions) due to poor weather, we will issue you with a full refund only if the activity is deemed not to have taken place (i.e. the one hour session has lasted for less than 30 minutes from the scheduled start time).
- If the session continues for 30 minutes or more, then it will be deemed to have taken place and as such will be non-refundable.
If you are in any doubt about us cancelling your session due to poor weather, you should call the venue to check if play is deemed possible. Please do not call the venue more than one hour before the booking time.
Insufficient Participation Numbers – Group Coaching
- In the unlikely event of insufficient numbers, we reserve the right to cancel sessions with a minimum 2 days’ (48 hours) notice in advance.
- Customers will be offered the choice of a full refund or, where possible, will be offered the choice of attending the same or similar activity at an alternative time or nearby venue. Customer’s will be informed via email, a call or text message.
Sports Programme and Event Requirements
- If courts or pitches are required for our sports coaching programme or for an event, we reserve the right to cancel individual court or pitch bookings and will provide a minimum of 2 days’ (48 hours) advance notice.
- In this circumstance you will have the choice of either a full refund or the sports centre will book a court on your behalf for an alternative date and time of your choosing within the next 21 days.

Refunds & Credits Terms & Conditions

Last Updated: 2 January 2026

Refunds
- Refunds can only be made to the payment card used to make the original booking.
- Refunds must be claimed within 180 days of the purchase date.
- No refunds will be issued after 180 days.
- No cash refunds are available.
Credits
- Credits are valid only for use at the venue where you made your original booking.
- Credits can be applied for tennis and padel court bookings, camps, courses, weekly drills, squads, our own tournaments, individual football pitch hire, lawn bowls bookings, table tennis bookings.
- Credits cannot be applied to private coaching, block bookings, retail products or food and drink.
- Credits may take a few days to process.
- Credits issued for bookings at Hyde Park, The Regents Park and Greenwich Park will be valid until 31 January 2026. After this date, bookings for these locations will not be possible via Park Sports.
- No change or refund will be given. Credits cannot be exchanged for cash.
- Credits will be applied to the original booking customer’s account only and cannot be transferred between accounts or used to pay for guests.
- Credits can be used to pay for your children’s sports activities if you have them linked under your account.
- Park Sports reserves the right to postpone the use of account credits by customers for a reasonable period whilst incurring any technical issues outside of its direct control. In such circumstances, Park Sports will issue refunds instead of credits with only one exception. If a cancelled booking was previously paid for using ‘credit’ we will manually issue you with a new credit instead of a refund.
- If the postponement on the use of credits is for more than 30 days, Park Sports undertakes to extend the expiry period of credits for all customers by at least the same number of days for which customers were unable to use their credits. Credits will not be lost, just the online use of credits will be suspended during this period.
- In the event of any dispute the decision of our senior management is final.
- We reserve the right to amend these terms and conditions at any time, without prior notice, and at our sole discretion.