Cancellations & Refunds

Pay and Play bookings can be cancelled online.

Tennis, Padel and Pickleball Bookings

• Court cancellations can be made directly online by customers - with refunds auto generated if you meet the minimum advanced notice period.
• If you cancel your court booking and give us a minimum 48 hours’ notice, we will issue a full refund to your account.
• Cancellations made less than 48 hours but more than 24 hours prior to the booking will receive a credit to the value of your original booking. These cancellations must be done through the venue to obtain your credit.
• Late cancellations less than 24 hours before your booking starts are non-refundable.
• If you choose to play in adverse weather conditions and use the court for more than 15 minutes (based on start time of the session), you are not eligible for any credit.
• We monitor cancellations to help prevent misuse/abuse of our booking system. We may address repeated cancellations and take action where necessary.

Football Pitch Hire

• Pay and Play football pitch booking cancellations can be made directly online by customers - with refunds auto generated if you meet the minimum advanced notice period.
• You can book a football pitch 7 days in advance.
• If you cancel your individual football pitch hire and give us 5 days’ notice or more, we will issue you with a refund.
• If you cancel a football pitch and give us less than 5 days’ notice but more than 3 days’ (72 hours) notice, we will issue a credit to your account for the full amount of your booking fee.
• Customer cancellations made with less than 3 days’ (72 hours or less) notice are non-refundable.

• If you have made a block booking for football or netball (available when booking a minimum 4 or more pitches/courts in one go) and you cancel a session giving us a minimum 3 days (72 hours) notice, then you can book an alternative session on the same day of the week (and at the same time of day) as your other bookings.
• This alternative date must be used within 4 weeks of the last session booked by you.
• Customer cancellations made with less than 3 days’ (72 hours or less) notice are non-refundable.

For private coaching lessons you must cancel directly with your coach.

1:1 and Small Group Lessons

• Park Sports do not take responsibility for cancellations or refunds arranged with self employed coaches.
• Self-employed coaches manage cancellations directly with their clients. Please contact your coach if you need to make a cancellation or rearrange.
• They may offer refunds, full credits, or part credits at their sole discretion, as they are responsible for managing both the court booking and the lesson.
• Cancellation of private coaching lessons may incur a cancellation fee.
• For private coaching lessons you must cancel directly with your coach.

Courses, Camps, Clinics and Squads

• If you cancel a group coaching activity and give us 14 days’ notice or more before the first session is due to start, we will issue you with a refund.
• If you cancel a group coaching activity and give us less than 14 days’ notice but more than 3 days’ (72 hours) notice before the first session is due to start, we will issue a credit to your account for the full amount of your booking fee.
• Customer cancellations made with less than 3 days’ (72 hours or less) notice are non-refundable.
• Group coaching activities are non-transferable and cannot be resold to another participant.
• If you cannot attend a session of your group coaching activity, cancellations are non-refundable, and no credits will be issued, except under exceptional circumstances. (This does not include; Holidays, work commitments etc.)

Kensington FC Youth Football Camps

• All bookings and cancellations for Youth Football Camps at Park Sports Lammas Park are managed by Kensington FC.
• Customer cancellations made with less than 3 days’ (72 hours or less) notice are non-refundable.
• If you wish to cancel your booking, please visit the Kensington FC Get in Touch page, and include "Camp Cancellation" in the subject line. If your cancellation request is submitted at least 3 days’ (72 hours) before the Camp starts, Kensington FC will process your refund accordingly.

Weekly Drill Sessions

• If you cancel your adult weekly drill session and give us a minimum 48 hours’ notice, we will issue a full refund to your account.
• Cancellations made less than 48 hours but more than 24 hours prior to the booking will receive a credit to the value of your original booking.
• Late cancellations less than 24 hours before your booking starts are non-refundable.
• If you choose to play in adverse weather conditions for more than 15 minutes (based on start time of the session), you are not eligible for any credit.

Social Tournaments and Festivals

• If you cancel your player registration at a tournament or festival and give us 14 days’ notice or more before the event is due to start, we will issue you with a refund.
• If you cancel your tournament or festival registration and give us less than 14 days’ notice but more than 3 days’ (72 hours) notice before the event is due to start, we will issue a credit to your account for the full amount of your registration fee.
• Customer cancellations made with less than 3 days’ (72 hours or less) notice are non-refundable.

There are certain circumstances where we may at our sole discretion waiver our normal Cancellation Policy.

These are:

• Family bereavement / family emergency
• Temporary illness/injury expected to last 6 months or more
• Permanent illness/injury
• Relocating away from the local area

If you feel you have an exceptional circumstance for cancelling your booking, please complete the below form and we will assess each case on an individual basis. Please state your full name, date of booking, venue, and description of activity booked.

You may be asked to provide supporting documentation for your case.

Please note, all decisions made are final.

• Refunds can only be made to the payment card used to make the original booking.
• Refunds must be claimed within 180 days of the purchase date.
• No refunds will be issued after 180 days.
• No cash refunds are available.

• Credits are valid only for use at the venue where you made your original booking.
• Credits can be applied for tennis, padel and pickleball court bookings, camps, courses, weekly drills, squads, our own tournaments and individual football pitch hire.
• Credits cannot be applied to private coaching, block bookings, retail products or food and drink.
• Credits may take a few days to process.
• Credits at Chiswick, Lammas Park and Pitshanger Park are valid for one year (365 days) starting from the date of credit issue. If not used within the validity period, credits shall automatically expire and will be null and void.
• No change or refund will be given. Credits cannot be exchanged for cash.
• Credits will be applied to the original booking customer’s account only and cannot be transferred between accounts or used to pay for guests.
• Credits can be used to pay for your children’s sports activities if you have them linked under your account.
• Park Sports reserves the right to postpone the use of account credits by customers for a reasonable period whilst incurring any technical issues outside of its direct control. In such circumstances, Park Sports will issue refunds instead of credits with only one exception. If a cancelled booking was previously paid for using ‘credit’ we will manually issue you with a new credit instead of a refund.
• If the postponement on the use of credits is for more than 30 days, Park Sports undertakes to extend the expiry period of credits for all customers by at least the same number of days for which customers were unable to use their credits. Credits will not be lost, just the online use of credits will be suspended during this period.
• In the event of any dispute the decision of our senior management is final.
• We reserve the right to amend these terms and conditions at any time, without prior notice, and at our sole discretion.