Frequently Asked Questions

You should call your local venue to ask, no more than one or two hours prior to the start of your booking.

Different rules for camps and courses apply, according to the circumstances. Please refer to our Cancellations and Refund Policy.

You can cancel your booking online within your Account or contact us via email to cancel your court. Our Cancellation & Refunds Policy provides the details on whether we will give you a full refund, apply a credit to your account or if your booking is non-refundable.

Credits may take a few days to process. When you make your next booking online, your credit will automatically show as a payment option. You can choose to use the credit against some/all of the booking. The screen will show you what your total credit balance will be (if any) if you do decide to use it. If you have any issues with seeing or using your credit, please contact your venue directly who will be able to assist you.

Credits can only be used at the Park Sports venue that issued the credit.

Please contact us via our online form on our Cancellations, Credit & Refunds page.

Credits can be used be used to pay in part or fully for a course, a place for your child to attend a holiday camp, a court booking, pitch hire or weekly drills.

Private lessons and small group coaching with independent coaches, block bookings, food and drink, and retail items. You also cannot transfer your credits to someone else for them to use, other than your child.

Credits will expire after 365 days (one year) from issue date.

When you sign up we will ask you to complete a Direct Debit instruction or pay by credit or debit card.  Your subscription will be automatically renewed in subsequent years. If you no longer wish to continue with your card subscription you must give us a minimum 14 days’ notice in writing – via email to the local venue that issued your card.

Self-employed coaches are responsible for managing and delivering individual and small group tennis or padel coaching sessions. You will need to contact your coach to cancel. If you cancel with less than 24 hours’ notice, you will incur the cost of the court, and your coach may also charge you for the missed or cancelled session.

Our standard T&C's state that those customers who book a court or pitch but don't turn up at the venue, or who fail to cancel a booking with more than 24 hours notice, will not be eligible for a credit or refund. Please refer to our Cancellations and Refund Policy for more details.

A court booking is deemed to have been played if more than 15 minutes has passed since the start time and no credit or refund will be offered. You can opt to continue to play at your own risk.

If the court is unplayable, or your session lasts for less than 15 minutes, we will issue you with a credit for your entire booking.

If the warning is for 'extreme' weather such as heavy snow, strong winds or abnormally high temperatures - at our senior management's sole discretion - we may decide to cancel your booking or choose to remain open to the public. We will try to inform you in good time before your booking starts.