Frequently Asked Questions

You should call your local venue to ask, no more than one or two hours prior to the start of your booking.

Different rules for camps and courses apply, according to the circumstances. Please refer to our Cancellations and Refund Policy.

You can cancel your booking online within your Account or contact us via email to cancel your court. Our Cancellation & Refunds Policy provides the details on whether we will give you a full refund, apply a credit to your account or if your booking is non-refundable.

When you sign up we will ask you to complete a Direct Debit instruction or pay by credit or debit card.  Your subscription will be automatically renewed in subsequent years. If you no longer wish to continue with your card subscription you must give us a minimum 14 days’ notice in writing – via email to the local venue that issued your card.

Self-employed coaches are responsible for managing and delivering individual and small group tennis or padel coaching sessions. You will need to contact your coach to cancel. If you cancel with less than 24 hours’ notice, you will incur the cost of the court, and your coach may also charge you for the missed or cancelled session.

Our standard T&C's state that those customers who book a court or pitch but don't turn up at the venue, or who fail to cancel a booking with more than 24 hours notice, will not be eligible for a credit or refund. Please refer to our Cancellations and Refund Policy for more details.